Privacy Policy

This Privacy Policy outlines how we collect, process, use, and protect personal information from our users in accordance with Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Last updated: January 18, 2026.

1. Information We Collect

We collect various categories of information from users to provide our services, ensure compliance with regulatory requirements, and enhance user experience. The information we gather falls into several distinct categories, each serving specific operational and legal purposes.

Data Category	Examples	Purpose of Collection
Personal Identification Data	Full name, date of birth, nationality, government-issued ID numbers	Account verification, regulatory compliance, KYC requirements
Contact Information	Email address, phone number, residential address	Communication, account management, customer support
Financial Information	Bank account details, payment card information, transaction history	Payment processing, fraud prevention, financial reporting
Technical Data	IP address, device identifiers, browser information, operating system	Security, analytics, platform optimization, fraud detection
Gaming Activity Data	Game preferences, betting patterns, win-loss records, session duration	Personalization, responsible gaming monitoring, service improvement
Cookie and Tracking Data	Session IDs, user preferences, advertising identifiers	User experience enhancement, analytics, targeted communications

2. Purposes of Data Processing

Your personal information is processed for multiple legitimate purposes essential to our operations and legal obligations. We ensure that all processing activities align with Indian regulatory frameworks and industry best practices.

Account creation, verification, and management
Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance
Payment processing and financial transaction management
Prevention of fraud, money laundering, and illegal activities
Responsible gaming interventions and player protection measures
Customer support and technical assistance provision
Platform security monitoring and incident response
Personalization of gaming experience and content recommendations
Marketing communications and promotional offers (with user consent)
Legal compliance and regulatory reporting obligations
Statistical analysis and service improvement initiatives
Investigation of disputes and resolution of user complaints

3. Legal Basis for Data Processing

We process personal data based on explicit legal bases recognised under Indian law and international data protection standards. Our processing activities are grounded in necessity, compliance, and user consent.

Processing is undertaken pursuant to contractual obligations required to deliver gaming services, explicit user consent for specific uses such as marketing, compliance with legal and regulatory obligations including GST reporting and gambling licensing requirements, legitimate business interests in fraud prevention and platform security, and vital interests related to protecting users from harm. Users retain the right to withdraw consent at any time for non-contractual processing activities.

4. Data Sharing and Disclosure

We maintain strict control over your personal information and share it only with authorised parties when legally required or necessary for service delivery. All third parties are bound by confidentiality obligations.

Payment processors and financial institutions for transaction facilitation
Identity verification and KYC service providers
Responsible gaming organisations and addiction support services
Law enforcement and regulatory authorities when legally compelled
Internal teams including compliance, fraud, and customer service departments
Analytics and platform optimisation service providers
Marketing and communication partners (only with explicit consent)
Professional advisors including legal counsel and auditors

We do not sell, trade, or rent personal information to third parties for their independent marketing purposes. Data sharing with external parties is conducted under strict data processing agreements that impose equivalent security and confidentiality obligations.

5. Data Security and Protection Measures

We implement comprehensive technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, and destruction. Security is a continuous priority across all systems and processes.

End-to-end encryption for data transmission using industry-standard protocols (TLS 1.2 and higher)
Advanced encryption for sensitive data stored on secure servers
Regular security audits, vulnerability assessments, and penetration testing
Multi-factor authentication for user account access
Role-based access control limiting employee data exposure
Secure data centre facilities with physical access restrictions
Real-time monitoring systems for detecting suspicious activities
Incident response protocols for rapid breach notification and remediation
Regular staff training on data protection and security procedures
Compliance with Payment Card Industry Data Security Standard (PCI-DSS)
Backup systems and disaster recovery procedures for business continuity
Privacy by design principles incorporated into all platform development

6. Data Retention and Deletion

Personal data is retained for periods necessary to fulfill stated purposes and comply with legal obligations. We maintain documented data retention schedules aligned with Indian regulatory requirements.

Active user account data is retained throughout the account lifecycle and for seven years following account closure to satisfy financial, tax, and anti-money laundering obligations. Financial transaction records are preserved for minimum twelve years as required by income tax regulations and gambling licensing conditions. Identity verification documents and KYC information are retained for seven years post-account termination. Marketing consent data is maintained only while consent remains valid. Gaming activity logs are retained for two years unless required longer for compliance purposes. Users may request data deletion subject to legal retention requirements.

7. User Rights and Choices

Indian data protection frameworks grant users specific rights regarding their personal information. We facilitate the exercise of these rights through transparent procedures and dedicated support channels.

Right to access: Request complete information about personal data we hold
Right to correction: Rectify inaccurate or incomplete personal information
Right to erasure: Request deletion of personal data (subject to legal retention requirements)
Right to restrict processing: Limit how your data is used for specific purposes
Right to data portability: Receive your information in structured, portable format
Right to object: Oppose specific processing activities including marketing communications
Right to withdraw consent: Revoke consent for non-contractual processing at any time
Right to lodge complaints: Submit grievances to data protection authorities
Right to explanation: Receive clarification regarding automated decision-making

To exercise these rights, users should submit written requests to our Data Protection Officer through authenticated channels. We respond to valid requests within thirty days or within statutory timeframes as prescribed by law.

8. Cookies and Tracking Technologies

Our platform uses cookies, web beacons, and similar technologies to enhance functionality, analyse user behaviour, and improve services. Users may control cookie preferences through browser settings.

Essential cookies enabling basic platform functionality and security features
Analytical cookies tracking user interactions for performance optimisation
Preference cookies remembering user settings and customisation choices
Advertising cookies displaying relevant promotions (deployed with consent)
Third-party cookies from analytics and service providers

Most browsers allow users to refuse cookies or alert when cookies are sent. Disabling essential cookies may impair platform functionality. We honour “Do Not Track” signals where technically feasible. Users can access detailed cookie information and manage preferences through our platform settings.

9. Policy Updates and Compliance Contact

We may update this Privacy Policy periodically to reflect operational changes, legal developments, and evolving security practices. Material modifications will be communicated via email or prominent website notification thirty days before implementation.

For privacy-related inquiries, data access requests, complaints, or concerns about our practices, users may contact our Data Protection Officer and Grievance Redressal Team through encrypted email, secure contact forms on our platform, or registered correspondence addressed to our compliance department. We endeavour to address all concerns within twenty-one days and provide detailed responses explaining our position and any remedial actions undertaken. Users dissatisfied with our response may escalate matters to the Ministry of Electronics and Information Technology or pursue remedies through appropriate judicial channels under Indian law. Continued use of our platform constitutes acceptance of this Privacy Policy as amended. We remain committed to protecting user privacy while delivering secure, compliant gaming services aligned with Indian regulatory standards and international best practices in data protection.